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FAQ

Q: Are there any limits on how many Home Automation systems (same or different clients) I can use with one AlertFleet account?​

A: There are no limits to the number of Home Automation systems you can connect to your AlertFleet account.
However, your plan may include limits on:

  • The number of notification messages you can send per channel (SMS, WhatsApp, Email, Webhook) during each subscription's month.
  • The number of sender email addresses you can use to trigger alerts via the Email Source: only one.
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If one of your home automation systems generates unusual spikes of alerts, you could run out of credits and end up blocking notifications for the other systems linked to the same AlertFleet account.

Q: Can I downgrade my subscription plan?​

A: No, downgrading your current subscription plan is not possible. However, you can cancel your existing plan at the end of its term and subscribe to a different one that better suits your needs.

Q: What happens if I don’t make the payment for my subscription by the due date?​

A: When your subscription is approaching its expiration date, you will receive an email notification 7 days in advance. This message will inform you that a second email from the AlertFleet Team will follow shortly, containing a secure payment link. During this 7-day window, your subscription status (visible in your User Dashboard) will remain marked as "Expiring".

If the payment is not completed within these 7 days, your subscription status will automatically change to "Expired, Grace Period". During this grace period, your services will remain active for an additional 3 days, allowing you extra time to finalize the payment.

If payment is still not made after the grace period, your subscription will be marked as "Expired", and you will receive a confirmation email. At this point:

  • The subscription is considered terminated.

  • All services will be deactivated.

  • You will lose access to the features included in your previous plan.

  • You will need to subscribe to a new plan to reactivate services.

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If your subscription included access to an Email Box, you will lose access to it. As a result, the access credentials to your connected systems may change, since the Email Box service used to manage those credentials will be suspended.

Q: How long do you keep notification and alert logs?​

A: We retain logs related to notifications and alerts for a period of 30 days. During this time, users can view the alert history directly from their Alerts Logs page. After 30 days, the logs are automatically deleted from our systems and will no longer be accessible.

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The log retention period may change over time. We recommend checking this page regularly for the most up-to-date information.

Q: How are credits calculated?​

A: Credits are calculated based on your usage of alert notifications for each specific channel (e.g., SMS, email). The system deducts the number of alert notifications with a status of "pending" or "success" during the current subscription month from your monthly credit total.

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If a notification remains in "pending" status for more than 24 hours, it will be automatically marked as "error", and the credit will not be deducted from your balance.